Returns & Refundid

 

How do I return my item?

 

If you are unhappy with the merchandise you received for any reason, we will happily provide a credit note or refund under the following conditions via our Returns Portal under the following conditions. 

 

ONLINE RETURNS PORTAL 

OR

GET AN INSTANT REFUND

 

Please ensure your return meets the conditions of our Returns Policy and complies with the below points before lodging your return.

 

STEP 1

Item/s must be returned within 14 days of delivery for Australian and New Zealand customers and 21 days for international orders. 

 

Refunds will be issued for full priced products only. We do not accept returns on sale items.

 

STEP 2

Item/s must be unworn with original tags attached.

For hygiene reasons, lingerie and earrings cannot be returned (unless deemed faulty).

 

STEP 3

Item/s must be returned in their original packaging and must include the invoice sent out with your order.

 

STEP 4

After lodging your return, head to www.refundid.com or enter your details below to receive your full refund in your account instantly.

International Returns

A returns label for international returns won’t be generated. Please send the package back to our returns address at your own cost.

 

Po Box 3021,

Wallacia, NSW,

2745, Australia

 

Exchanges: Will be manually approved by our returns team, please allow 2-3 business days to receive a response re your exchange request.

 

REFUNDID

You can now access your full refund instantly through www.refundid.com, before you’ve even sent back your items!

Click here to begin. Follow their 3-step process and your full refund will arrive in your account instantly.

 

Zija Boutique Returns Policy

 

• We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.
• Sale or promotional items cannot be returned for a credit note, refund or exchanged, unless goods are faulty.
• Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days for other countries.
• Merchandise must be in saleable condition with all tags attached.
• Merchandise must not be worn, damaged, altered or washed.
• Sale items cannot be returned or exchanged unless deemed faulty. We do not accept returns or exchanges on sale items.
• Refunds to be issued for change of mind purchases will be accepted for Full Price products only, within 14 days of receipt.
• Online order returns can be dropped off in-store for a refund to be processed. Please allow up to 5 business days for your refund to be processed. 

 

For hygiene reasons, earrings, lingerie/swimwear bottoms cannot be returned (unless deemed faulty).

 

If you believe you have received a faulty item, please send a photo of the item, order number and contact details to hello@zijaboutique.com

 

If at any stage Zija Boutique assess the return as unsuccessful the item will be returned to the customer.

 

This policy does not affect your statutory rights.

 

 

Processing your refund

 

Please allow up to 7 working days upon us receiving your parcel to complete the process of your return or eliminate the wait time and head to www.refundid.com or click here to access your full refund instantly.

 

We recommend you send your item back using a traceable service, so you know when we’ve received it. Unfortunately, Zija Boutique cannot be held responsible for parcels without tracking that have not been received back.

 

Zija Boutique can only refund the amount back to the original payment information used while placing the order. If a card has been cancelled and we are unable to process the refund, we will issue a credit note.

 

How does Refundid Work?

 

1. Follow the Zija Boutique returns policy here to access the returns portal.
2. After completing this process, click here or go to www.refundid.com.
3. Follow Refundid's 3 step process and receive your full refund in real-time.
4. If you haven't already, ship back your order to Zija Boutique at:

 

Zija Boutique

PO Box 3021,

Wallacia, 2745,

NSW

 

For more information, check out Refundid’s FAQ at www.refundid.com/help

 

What do I do after receiving my refund from Refundid?

 

After using Refundid your refund process is complete.

 

If you have not shipped back your items, you must do so by sending them to the address specified in the Zija Boutique returns policy and provide Refundid with the relevant shipping tracking number.

 

Please add this shipping tracking number through your Refundid account.

 

For any questions related to the shipping tracking number, please reach out to Refundid here.

 

Where do I receive my refund?

 

When signing up to Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.