FREQUENTLY ASKED QUESTIONS
If you have any questions or require further assistance relating to an online purchase, please contact us on either one of the below:
Our online customer care team is available business days – 9am – 5pm AST. Unfortunately, our office is closed on weekends and public holidays. Please note due to the public holidays your enquiry may take longer than usual to respond to. Please allow up to 72 hours for a response while we work through enquiries from the long weekend.
Click on the ‘Size Guide, Fit & Measurements’ link on the product page for international size conversions and any specific notes.
Please note that the sizing guide is a general conversion and changes may apply depending on brands.
Please check the care instructions tab on the product page and follow the designers’ instructions on the garment label.
Gift vouchers are valid for 3 years months from the issue date. Credit notes are valid up to 6 months from the issue date.
Online credit notes and gift vouchers can be used both online and instore. Please note that gift vouchers and credit notes are non-refundable and are not redeemable for cash.
Any items purchased using a gift voucher will be refunded as a voucher. If you’d like an extension, please email our team and we may be able to provide an extension.
From time to time, Zija Boutique offers Promotional Codes which can be applied at checkout.
A promotional code may not be redeemable on all items, conditions may apply.
Promotional codes may not be used in conjunction with other promotional codes.
In some cases, we do not accept any returns on items purchased with a promotional code. If an exception has been made, the code cannot be applied to a new order.
Codes and Gift Vouchers are case-sensitive. We’ll include a time when it will deactivate. If you’re in a different time zone than AEST, this will affect the validity.
Codes may not be able to be used more than once per customer. You may only be able to use one code at a time with that particular offer. If you still have problems, please contact our team.
Visa, Mastercard, American Express, PayPal and Afterpay.
We do our utmost to ensure that every credit card transaction is secure.
We use Shopify payments for our gateway, which has extended validation SSL and level 1 PCI Compliance. This is a high-grade Encryption key that ensures your payment and person info remains secure during your payment. Your credit card info cannot be accessed by any third parties.
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk or spam folder. Alternatively, log in to your account to check your order summary.
If your payment is not accepted, please check that:
- Your billing address is the same address associated with your credit card
- Your name appears exactly the same as on the card
- There are no spaces in your credit card number
If you are still experiencing difficulties, please check with your bank or financial institution.
If you have any issues with placing an order, please call or email us and we will be happy to help get to the bottom of any issues for you. Any screenshots you can take of error messages help us a great deal!
For the best shopping experience, we recommend using Google Chrome, Apple Safari or Mozilla Firefox. Many websites are no longer designed to cater to browsers such as Internet Explorer.